Frequently Asked Questions

It's simple: create a free account, complete a short health assessment, and our AHPRA-registered pharmacist will review it. Once approved, you'll have access to our curated range of cessation products delivered to your door. The assessment is not a phone call — it's an online questionnaire you complete at your own pace.

Getting started is completely free. Registration and your health assessment cost nothing. You only pay when you're ready to purchase products.

Yes. Under Australian law (SUSMP S3 conditions), nicotine products can only be supplied to persons aged 18 years and over. We verify your age during registration via date of birth and driver's licence.

Yes. Since 1 October 2024, pharmacists can supply therapeutic vapes with nicotine concentrations of 20mg/mL or less to adults 18+ without a prescription, for smoking cessation purposes. All products must be on the TGA notified vape list.

NRT (Nicotine Replacement Therapy) includes patches, gum, lozenges, and sprays — these are TGA-approved first-line treatments registered in the ARTG. Therapeutic vapes are unapproved goods on the TGA notified list, available through pharmacies as an alternative for people who haven't succeeded with NRT alone.

Under TGA advertising rules, therapeutic vaping product details (names, images, prices) cannot be displayed publicly. You'll see our full product range after registering, completing your assessment, and being approved by our pharmacist.

No. We only supply closed pod systems. This ensures consistent dosing, quality control, and compliance with TGA requirements.

It's an online questionnaire covering your smoking history, current cigarette consumption, previous quit attempts, health conditions, medications, and quit goals. It takes about 5 minutes to complete. This is not a phone call or video consultation.

Our pharmacist typically reviews assessments within 24 hours during business days (Mon-Fri). You'll receive an email notification when your account is approved.

If our pharmacist needs more information, we'll email you with specific questions. If we determine our products aren't suitable for you (e.g., due to a health condition), we'll explain why and suggest alternatives like speaking with your GP.

Yes! We ship to all Australian addresses via Australia Post. Orders over $100 qualify for free shipping. Standard shipping is $12.90.

Orders are dispatched within 1-2 business days after pharmacist review. Standard delivery is typically 2-5 business days depending on your location.

Due to the nature of pharmaceutical products, we cannot accept returns of opened products. Unopened products may be returned within 14 days for a full refund. Contact mohammad@exhale.health to arrange a return.

Exhale is an online pharmacy service operated by Mohammad Jaber, an AHPRA-registered pharmacist (registration number PHA0002147134). All products are supplied under pharmacist supervision in compliance with TGA regulations.

Yes. All health information is encrypted and handled in accordance with the Privacy Act 1988 and Australian Privacy Principles. We use Supabase (enterprise-grade) for secure data storage and never share your information without consent.